Common queries answered
Frequently asked Questions
Digital items / downloads are available immediately after purchase.
If an order is placed on hold due to our fraud prevention technology, then we have to manually approve the order which takes 1-3 hours.
Contact us to expedite the process if needed.
For Software/Digital Goods/Downloads:
100% full refund back to your card if you are unable to install or activate the software within 30 days of purchase.
We will exchange in the rare case we are unable to troubleshoot and resolve the issue.
For Software / digital products / downloads:
We do not ship any physical products or media to you. Everything will be email delivery.
For all other change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Customer support is available 24 hours a day, 7 days a week by email.
Send emails to firstname.lastname@example.org.
We ship worldwide.